Posts Tagged ‘WRF Journal’
On the Frontline Attendees are Investing in Retail Technology
July 29, 2020 COVID-19 Insights Tech A poll conducted by World Retail Forum with senior global retail executives found the following: Supply Chain 89% Have upgraded or are planning to upgrade their supply chain technology In-Store Technology 66% Are planning to upgrade their in-store technology systems within the next six months Engagement 44% Are using…
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Retailers Invest Heavily in New Technology
July 8, 2020 Tech World Retail Forum Research & Insights: A poll conducted by with senior global retail executives found the following: In-Store Technology 58% Are upgrading their in-store technology systems CRM System 57% Are planning to upgrade their digital marketing system within the next year Marketing 43% Are planning to upgrade their CRM tools within the next six to…
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Retail Virtual Store Tours Gets Highest Ratings
July 7, 2020 Insights World Retail Forum Research & Insights: A poll conducted by with senior global retail executives found the following: Communication 100% Are communicating changes/progress for their business to their customers Experience 90% Rated our Virtual Retail Store Tours as very good to excelent Safety 50% Believe they have a good plan to ensure shopper safety…
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Insights: Retailers Rapidly Embrace Technology
July 2, 2020 COVID-19 Insights World Retail Forum Research & Insights: A poll conducted by with senior global retail executives found the following: Learning 100% Feel that they have learned something new about best retail practices in attending our events Preparedness 80% Are prepared if COVID-19 levels should reach April 2020 levels once more Change 75% Are…
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Insights: Retailers Improve e-Commerce Experience
June 26, 2020 COVID-19 Insights World Retail Forum Research & Insights: A poll conducted by with senior global retail executives found the following: Technology 75% Have upgraded their technology-based services in-store e-Commerce 67% Are currently improving their e-Commerce solutions Experiential 50% Are using experiential technology in-store to improve the customer experience Pick-Up 40% Are offering curbside pick-up by phone or…
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Insights: Retailers Rapidly Adapt
May 27, 2020 COVID-19 Insights World Retail Forum Research & Insights: A poll conducted by with senior global retail executives found the following: Safety 90% Identified safety as the most important factor to get shoppers to return to the store Training 70% Are in the process of working on a training plan for their employees…
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Retail’s Covid-19 Inflection Point
May 26, 2020 COVID-19 When General Motors president Charles E. Wilson appeared before the Senate Armed Services Committee in late 1952, he was asked whether, if confirmed as secretary of defense, he could put the interests of the United States above those of GM. Yes, Moore answered, though he couldn’t imagine such a situation “because…
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Culture and Curiosity Drive Innovation at Walmart
April 24, 2020 Insights How does a fifty-seven-year-old retail chain innovate, stay ahead of changing consumer habits, and still remain number one in retail? Walmart knows, and I’ve got a story to tell you that may help you understand, too. The Culture of Walmart Sam Walton began revolutionizing retail sales in the United States…
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What it Takes to Win in Retail Today with Covid-19
April 17, 2020 Best Practices COVID-19 The top trends driving retail store growth in 2019 Retail Store Tours – has discovered the top trends affecting retail in 2019. Founder & CEO Dan Hodges said, “in curating hundreds of stores and retail formats in the last year we discovered the winning factors in retail today, including…
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Consumer Engagement Index Study
March 8, 2020 Insights Measuring Consumer Engagement Consumer engagement is a term we have heard repeatedly as a description of retail success. But what does it really mean and how is it measured? Is engagement for a 15-year-old and a 50-year-old the same? Is engagement with Chinese consumers different from Brazilians? What is the role…
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