The Retail Doctor
Bob Phibbs Color Headshot 2 2020

retail doc new logo 2018

Bob Phibbs, CEO

The Retail Doctor 

The Retail Doctor trains retailers large and small. The Retail Doctor helps transform the shopping experience of customers into relationships that are both more satisfying and more profitable. He does this by providing the merchandising tools necessary to thrive in the challenging brick-and-mortar marketplace. The Retail Doctor has thirty years of experience with an unmatched record of success. The Retail Doctor inspires confidence and gets results.

Bob Phibbs, Chief Executive Officer 

Bob Phibbs is an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, and motivational speaker. His Retail Doctor clients include Bernina, Brother, Caesars Palace, Hunter Douglas, Lego, Omega, Hearts on Fire, Vera Bradley, and Yamaha.

Innovation Award

In March 2020, as the pandemic forced widespread shutdowns of nonessential retail businesses, the Retail Doctor began disseminating through almost daily emails and virtual speaking engagements on Bob Phibbs’s advice on how retailers could learn together to recover stronger. Bob’s optimistic, solution-based tutorials helped thousands of retailers weather the shutdowns and their aftermath. “We appreciate the acknowledgment and see the World Retail Forum mission of “learning together to recover stronger,” as a winning strategy. We started the #hope4Retail project to lift up the entire retail category at a time of fear and panic.

Stay Current

Stay in front of the current state of retail, the effects of COVID-19, and resources to help you recover better and stronger

On the Frontline Videos

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On the Frontline Reports

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Expo ANTAD

July 11, 2022

World Grocery Innovation Tour

March 24, 2021

The Future of the Store – Museum of the Dog

March 2, 2021

Excellence in Beauty

January 7, 2021

How to Pandemic Proof Your Business in 2021

December 15, 2020

US Retail Overview Summer 2020

December 3, 2020

On The Frontline: Innovation Leadership Awards – T11 Exclusive

November 18, 2020

On The Frontline: Innovation Leadership Awards – CHACCRA Exclusive

November 18, 2020

On The Frontline: Innovation Leadership Awards – Sephora Exclusive

November 18, 2020

On The Frontline: Innovation Leadership Awards

November 17, 2020

Retail – On The Frontline: U.S. Elections Disruption & New Trends

November 3, 2020

On The Frontline: The Future of Retail – Executive Summary

October 28, 2020

On The Frontline: The Future of Retail

October 27, 2020

On the Frontline: Future Forward Forum – AI, Sustainability & Ethics

October 13, 2020

On the Frontline: Livestream Shopping

September 29, 2020

Visit the Most Innovative Grocery Retailer in China, Live from Beijing

September 15, 2020

Experience Retail with Liyia Wu, CEO of ShopShops

September 1, 2020

Small Business Summit with Rebecca Minkoff

August 25, 2020

Innovative Companies in COVID-19 Featuring SHIPSI Founder Chelsie Lee

August 18, 2020

Shopper Safety World Review (Spanish)

August 10, 2020

Shopper Safety World Review

August 4, 2020

Designing the New Customer Experience

July 21, 2020

Best Practices from North America for COVID-19 (Spanish)

July 8, 2020

Virtual Tour of Best Safety Practices on Madison Avenue

July 7, 2020