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Serving the New Customer Journey
Best Practices: Serving The New Customer Journey discusses the importance of ensuring customers returning have an enjoyable experience. We will chat with Nino Bergfeld from Salesforce about ways businesses can stay in touch with their contacts and make sure they are ready to return to retail.
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On the Frontline: Paris Restaurants Open with Erick Jimenez
Restaurants are gaining customers in Paris as of June 9, 2020.
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On the Frontline: Restaurants in Shanghai June 2020
Update on restaurants in China from Sharon Shi, June, 2020
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Using Technology to Improve the Customer Journey
Best Practices: Using Technology To Improve The Customer Experience will cover the importance of retailers implementing the latest technology to improve relations with customers. We talk with Parrish Chapman, Director of Sales B2B Retail from Samsung about lessons from COVID-19 for businesses looking to implement new tech into their operations.
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Using Design for Impact
Best Practices: Using Design for Impact will discuss the importance of incorporating a higher level of service, including safe shopping practices with Juliana Neves, Lead architect of Kube Arquitetura.
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Shopping Center Safety
See the design of the shopping center of the future, with greater focus on shopper and employee safety.
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Retail’s Covid-19 Inflection Point
May 26, 2020 Uncategorized When General Motors president Charles E. Wilson appeared before the Senate Armed Services Committee in late 1952, he was asked whether, if confirmed as secretary of defense, he could put the interests of the United States above those of GM. Yes, Moore answered, though he couldn’t imagine such a situation “because…
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Ability to Change and Importance of a Unique Value Proposition
Ability to Change and the Importance of a Unique Value Proposition from May 19, 2020 looks at two of the top factors in our Consumer Engagement Index (CEI), “Change” and “Unique Value Proposition,” and how they correlate with the successful reopening of retail and restaurants. New York City retail gets ready to open with Matthew Bauer, President of Madison Avenue Business Improvement District.
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The Human Touch
On the Frontline: The Human Touch: Re-connecting with Shoppers from May 12, 2020 covers what to expect as shoppers begin to return. How will their shopping patterns be changed and what can retailers do to increase confidence in customers?
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On the Frontline: South Africa with Riad Laher
We spoke with Riad Laher about the current state of South Africa retail due to the COVID-19 pandemic.
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