Insights: Retailers Rapidly Embrace Technology
World Retail Forum Research & Insights: A poll conducted by with senior global retail executives found the following:
Learning
%
Feel that they have learned something new about best retail practices in attending our events
Preparedness
%
Are prepared if COVID-19 levels should reach April 2020 levels once more
Change
%
Are keeping a portion of the changes they have made during the COVID-19 pandemic
e-Commerce
%
Are in the process of upgrading their e-commerce platform currently
Customer Management
%
Are currently in the process of improving their customer management systems
Employees
%
Have about half of their employees returning to work in-person currently
Source: World Retail Forum
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