Insights: Retailers Improve e-Commerce Experience
World Retail Forum Research & Insights: A poll conducted by with senior global retail executives found the following:
Technology
%
Have upgraded their technology-based services in-store
e-Commerce
%
Are currently improving their e-Commerce solutions
Experiential
%
Are using experiential technology in-store to improve the customer experience
Pick-Up
%
Are offering curbside pick-up by phone or online
Communication
%
Have a communication plan in place to encourage shoppers to return
Signage
%
Are implementing digital signage
Source: World Retail Forum
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