Serving the New Customer Journey

June 9, 2020

Best Practices: Serving The New Customer Journey discusses the importance of ensuring customers returning have an enjoyable experience. We will chat with Nino Bergfeld from Salesforce about ways businesses can stay in touch with their contacts and make sure they are ready to return to retail.

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Insights: Retailers Rapidly Adapt

May 27, 2020

May 27, 2020 COVID-19 Insights World Retail Forum Research & Insights:  A poll conducted by  with senior global retail executives found the following: Safety 90% Identified safety as the most important factor to get shoppers to return to the store Training 70% Are in the process of working on a training plan for their employees…

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Shopping Center Safety

May 26, 2020

See the design of the shopping center of the future, with greater focus on shopper and employee safety.

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Retail’s Covid-19 Inflection Point

May 26, 2020

May 26, 2020 COVID-19 When General Motors president Charles E. Wilson appeared before the Senate Armed Services Committee in late 1952, he was asked whether, if confirmed as secretary of defense, he could put the interests of the United States above those of GM. Yes, Moore answered, though he couldn’t imagine such a situation “because…

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What it Takes to Win in Retail Today with Covid-19

April 17, 2020

April 17, 2020 Best Practices COVID-19 The top trends driving retail store growth in 2019 Retail Store Tours – has discovered the top trends affecting retail in 2019. Founder & CEO Dan Hodges said, “in curating hundreds of stores and retail formats in the last year we discovered the winning factors in retail today, including…

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