The Stay-at-Home Economy To Drive Retail Sales in 2021
A poll conducted by the World Retail Forum with senior global retail executives found the following:
Employees
%
Chose employee training and morale as the top factor that contributed to success in 2020 & critical for 2021
Plans
%
Of companies say they are prepared for more COVID-19 disruption
Technology
%
Agree that technology for internal & external communications contributed to their success in 2020
Customers
%
Said the most important lesson learned is to have a closer relationship with customers
Future
%
Of retailers are optimistic about 2021
Sales
%
Of retailers had higher sales in 2020 than in 2019
Source: World Retail Forum