The First Global Award for Retail Excellence in Action

November 20, 2020

Innovation Leadership Awards 2020

The COVID-19 pandemic has made it essential for businesses around the world to take urgent action in order to survive. The retail and restaurant industries, in particular, have been pushed to unprecedented levels of innovation, execution, and teamwork. Presented by the World Retail Forum, the Innovation Leadership Awards celebrate those companies that best exemplify the spirit of “learning together to recover stronger” in the age of COVID-19. The winners have been chosen based on an analysis guided by the seven habits of highly successful retailers that make up the Consumer Engagement Index developed by Retail Store Tours. These are the human touch, the use of technology, store design, brand story, employee training, the ability to change quickly, and unique value proposition.

“I am honored to accept this award on behalf of our team at Kroger,” said Rodney McMullen, CEO of Kroger.

“Thanks for the great work with you and the World Retail Forum. It was amazing what you did, providing a real time view around the globe of Covid-19. You really put into perspective what happened with the different stages of the pandemic and what to expect next.” Dr. Leif Göritz, Chairman of Supervisory Board

“The World Retail Forum & Retail Store Tours are a perfect marriage with Sephora.” Satish Malhotra, Executive Vice President & Chief Retail and Operating Officer

“I know our people are really happy to receive this, it's been an interesting and difficult year for everybody.” Vibhu Norby, Co-Founder and CEO

“Thanks for all the work of the World Retail Forum and what that you have done to keep everybody abreast of what's going on around the world.” Bob Phibbs, Chief Executive Officer