2021 Insights from Global Retailers
A poll conducted by the World Retail Forum with senior global retail executives found the following:
Plans
%
Say that their company is in progress to becoming pandemic proof
Safety
%
Implement employee safety as a top priority in their company
Performance
%
Expect their company to perform above average in 2021
Technology
%
Say that connecting with customers in 2021 will be the biggest challenge
Technology
%
Believe that understanding how to use technology to improve operations will be the biggest challenge in 2021
Source: World Retail Forum